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Degrees for a Career in Customer Service: General Info
Excellent customer service is the key to keeping clients and gaining new ones. Customers share their service experiences, both good and bad, with others. A great experience can lead to new customers and a growing business, while poor customer relations can cause loyal customers to turn to a competitor or potential customers to stay away. Consumer and customer service professionals must have excellent communication and people skills. An excellent memory and ability to multitask can help as well. Most customer service careers do not require a degree, but a bachelor's or associates degree may be desirable if career advancement is desired.